1-888-330-2419

Frequently Asked Questions

Have Questions?

We want your Esso Business Card to work hard for your business. Look below for answers to questions you might have about our card programs. If you can't find the answer you're looking for please call us at 1-888-330-2419.

The Basics

Where can I use my Esso Business Cards?
At approximately 1,800 branded locations across Canada and 10,000 Exxon and Mobil locations in the U.S.

How long does it take to get approved/receive card?
All applications are reviewed within five (5) days from receipt of a complete application. Once the account is approved, cards can be embossed and issued within seven days. Customers may request expedited shipment of the cards at no additional charge.

What is the rebate program for the Esso Business Card programs?
Fuel rebates are determined by volume. Contact a sales representative for more details at 1-888-330-2419.

What administrative fees do customers pay for the Esso Business Card programs?
There are NO administrative fees, setup charges or annual fees with Esso Business Cards.

Is there a replacement fee for a lost/stolen card? And, how quickly will a notice be sent out to block purchases?
There is no charge for a replacement card. A lost card is locked out when Esso Business Card Services is notified. Esso Business Card Services can be reached by calling 1-800-267-0156.
Cards are mailed within three working days. Replacement cards can be sent over-night for a nominal fee. Normal replacement is up to seven days depending on mail.

Security, Controls, and Billing

What information does the driver have to enter at the time of sale?
For the Esso Business Card and Business Card Premier Programs, the driver must enter his or her Driver ID number. For the Esso Business Card Premier Plus Program, they must enter their Driver ID number and Odometer reading. The driver enters the information at the time of the sale at the pump or on the PIN pad at the counter. If a driver can't remember their Driver ID number, they should contact their fleet manager.

Can I restrict fuel purchases to diesel?
Fuel restrictions by grade and/or type, including diesel, are NOT available. You can, however, restrict purchases to fuel only and fuel/oil only.

Can product purchases be restricted?
Yes. Choose between restricted (fuel, motor oil, top-up fluids and car washes) and unrestricted (any type of purchase and $75 limit on convenience items) cards.

Can you limit card purchases to a daily dollar amount?
Yes. You can create Control Profiles to limit card purchases to a daily dollar amount through Esso Fleet Online. You can also limit the number of transactions allowed per day, dollars per transaction; even limit purchases to specific times of the day and days of the week. You can create as many Control Profiles as you need, and assign each card on your account to the Control Profile that's most appropriate.

Will I receive invoices by mail?
This is a paperless billing program and all customers must enroll at essofleetonline.com. Once enrolled, you will receive an email notification when an invoice is ready for review and payment. Invoices are stored in PDF format online for up to the previous 13 months, so they are available for viewing, printing or saving at any time.

Is there a restriction to the number of users I can register to use Esso Fleet Online?
No, there is no restriction to the number of users.

Are there different levels of access or authority levels?
Yes, your company must assign a 'web contact' — who will have authority to grant access to users with the following levels: 'view', 'endorse' and 'approve'.

Rewards and Exclusives

How Do I enroll for the Esso Extra* card?
If you don't have an Esso Extra card, go to essoextra.com. You can also sign up for your Esso Extra card at any participating Esso station, where your new card will be activated immediately. Or, you can call us at 1-800-567-3776. Remember, membership is FREE.

How many Esso Extra cards can I order?
You can get as many Esso Extra cards as you have employees with Esso Business Cards. You can either accumulate all the points on one account or set the cards to earn points on the driver level. If you want to link the Esso Extra member cards, please call 1-800-567-3776.

When will the PC Optimum program be available at Esso stations?
The PC Optimum program will arrive at Esso stations nationwide on August 9, 2018! Note: Effective June 25th 2018, a few select Esso stations will be part of a pilot, testing the PC Optimum program, leading up to the national launch on August 9th.

When will the PC Optimum program be available at Mobil stations?
PC Optimum members can already earn points at Mobil stations.

Will PC Optimum points be able to be redeemed at Esso and Mobil stations?
PC Optimum points will be able to be earned but not redeemed at Esso and Mobil stations. PC Optimum points can be redeemed at Loblaw banner stores and Shoppers Drug Mart locations. For full redemption details visit pcoptimum.ca

I am not a PC Optimum member, how do I join the program?
PC Optimum cards will be available at Esso and Mobil stations beginning August 9th, 2018 and are currently available at participating stores where the PC Optimum program is offered. Alternatively, the PC Optimum app can be downloaded to register as a member.

I don’t have a physical PC Optimum card, how will I earn points at Esso and Mobil stations?
At the pump, members will be able to either swipe a physical PC Optimum card or PC Financial Mastercard® or manually key in their phone number that is associated to their PC Optimum profile to earn points on the transaction. In-store, members will be able to swipe a physical PC Optimum card or PC Financial Mastercard®, scan the PC Optimum card from the app or key in their PC Optimum card number or the phone number that is associated to their PC Optimum profile using the pin pad to earn points on the transaction.

How do I register my phone number to my PC Optimum account for use at the pump?
PC Optimum members may add their phone number to their account by logging into their account on the PC Optimum app or on pcoptimum.ca and following the below steps:

  1. From the bottom menu on the homescreen click Account
  2. Click Settings
  3. Edit Personal Information
  4. Enter 10 digit phone #
  5. Save Changes

How many PC Optimum points will I earn when buying at Esso stations?
PC Optimum members will earn 10pts per litre on fuel, and 10pts per dollar on eligible convenience store or car wash purchases at Esso stations. Members will also be able to earn additional PC Optimum points through targeted bonus offers. Customers using a President’s Choice Financial Mastercard as payment will earn at least 30 points per litre on fuel at Esso stations. Conditions apply. For complete program terms and conditions visit pcoptimum.ca

Will I earn PC Optimum points on everything that is purchased at Esso stations?
PC Optimum points can be earned on most products purchased at Esso stations including all grades of gasoline and diesel, car wash services and most convenience store purchases.
As of July 12, 2018 - PC Optimum points cannot be earned or redeemed for any of the following: (i) the purchase of tobacco, lottery tickets, or alcohol, (ii) deposits (e.g., a water bottle deposit, as it is not a purchase), (iii) gift cards, prepaid card products and wireless or long distance phone cards, (iv) transit tickets and passes, event tickets and post office transactions; (v) passport photos, (vi) cash back, (vii) gifts with purchases, (viii) delivery charges (where applicable), (ix) purchases made through non-participating licensed merchants located within or adjacent to Participating Stores or Program Participants, (x) any other products or services that may not legally be offered in connection with the Program, including pharmacy-related transactions in certain provinces (see below for more information about pharmacy-related transactions), or (xi) any other products or services that we may specify from time to time or where prohibited by law. For the most up to date PC Optimum Terms and Conditions visit pcoptimum.ca

Will I be able to earn Esso Extra points and PC Optimum points in the same transaction?
No, customers will need to choose to earn either Esso Extra points or PC Optimum points in each eligible transaction.

Will I be able to transfer Esso Extra points to a PC Optimum account and vice versa?
No

Station Locator

How do I get a complete listing of Esso stations in my area?
Visit us online or call Esso Business Card Services at 1-800-267-0156.